Manage Application(CallFlow)

After creating a call flow you need to save that.
1. First add any name then click on "Save" button.

If you have already created call flow, then you can easily open that.
1. First go to Preferences->Application(Call Flow). Then click on "View IVR"

2. Now, select any call flow what you want to open and ten click on submit.

If you have already created call flow, then you can easily delete that.
1. First go to Preferences->Application(Call Flow). Then open a call flow and click on "Delete".

2. Now, a pop-up box will appear. Click on "Yes" to confirm delete.

If you want to clone any control then you can do it easily with just a click.
1. First go to Preferences->Application(Call Flow). Then just click on the clone icon. For example i'm going to clone "Time Condition" control

2. Now, You will see the clone copy of that control.

If you want to block any number, you can do that easily.
1. First go to Preferences->Blocked Numbers. If you want to add new number into the block list, then click on the plus(+) of the bottom left. And if you want to edit previous blocked number then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find a field.

3. In the Phone Number field, you have to add a number which you want to block. For example i'm using 199999999888
4. Then click on "Submit" button.

Speed dial is a function which allowing the user to place a call by pressing a reduced number of keys. If you want to make or manage Speed Dial, then you can do that easily.
1. First go to Preferences->Speed Dial. If you want to make new one, then click on the plus(+) of the bottom left. And if you want to edit previous one then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find some fields.

3. In the Dial Code field, you have to add a small number which you want to as a speed dial. For example i'm using 01
4. You have to add the Destination Number in the Destination Number field. For example i'm using 1999999876
5. Now you need to add Description of the speed dial in Description field.
5. Then click on "Submit" button.
Now, You need to dial 01# to make a call to 1999999876.

A softphone is designed to behave like a traditional telephone, with a display panel and buttons for the user to control like a standard phone interface.
1. First go to www.counterpath.com/x-lite and downloat X-Lite.
2. After download install it and open. You must need to have a number to register SIP client.

3. Now go to Softphone->Account Setting. You will see some fields.

4. In "Account Name" field you have to add your Name. For example i'm using John Smith
5. You have to add your number into "User name" field.
6. In "Domain" field, you have to add "sip.ezcalls.com".
7. You have to add password of your number into "Password" field.
8. In "Display name" field, you can add your name.
9. You have to use your name into "Authorization name" field.
10. After complete everything like the image, you need to click on "OK" button.
Watch the video: