Application(CallFlow) Controls

Forward control "Forward" the current call to any phone number.
Follow these to add Forward:
1. Click on the plus(+) sign of the right side to add Forward.
See the image:
2. You can simply enter phone number in the first field. Example: 19999999999

Example call flow with Forward:

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Time Condition control is that thing which allow to make different action in different time
Follow these to add Time Condition:
1. Click on the plus(+) sign of the right side to add Time Condition.
See the image:

2. Now you can add different time to make different action.
3. You can add more time by clicking on the plus(+) sign of the left side.
You can follow these step to make a call flow with Time Condition:
1. First add a Time Condition control.
2. Link it with Start control.

3. You can set multiple time by clicking on the plus(+) sign at the right side of Time Condition control to take multiple action.
4. You can also remove time by clicking on the minus sign(-).
5. Link each time condition to by connecting the circle of the right side of each time with another control like IVR Menu,forward, transfer, exit etc.
6. Remmember to add exit control at the end of the call flow.

In this call flow if someone call Monday to Friday at 6am-8:59am, then the caller will hear a message "Please try again after sometime. Thank you." If caller call Monday to Friday at 9am-5pm, then caller will forward to 19999999999. At the last they will exit.
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Voicemail is a mailbox in which callers may leave voice messages which are then immediately sent to specified email address. You can also hear recorded Voicemail from connected sip client/phone by dialing feature code *97. Whenever you buy a number, it creates Voicemail for that number too.
Follow these step to add Voicemail control:
1. Add the Voicemail control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just select your number.

Example call flow with Voicemail:

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CallerID Routing is that control which will help you to add multiple action for different caller id. You can call multiple caller id there and if call comes from any of these numbers it will run call flow accordingly. For example for caller id 19999999999 you can play one prompt/greeting and for caller id 18888888888 you can play different prompt/greeting. it also works with starting digits too for example if you put 917 it will route call if number starts with 917.
Follow these step to add CallerID control:
1. Add the CallerID Routing control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just simply add caller id.

3. You can add multiple caller id by clicking on the plus(+) sign of the right side of the control and you can remove by clicking on minus(-) sign.
Example call flow with CallerID Routing:

Watch the video:

Recording control allows phone calls to be recorded. Recorded files are sent to a predefined email address after the termination of each call.
Follow these step to add Recording control:
1. Add the Recording control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Add your email address where you want to send the recording files.
3. Now, if you want you can connect it with transfer control to record the call.

Example call flow with Recording:

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Transfer in cloudphone, you can transfer only to your number and not any other number. For any other number you need to use forward.
Follow these to add Transfer:
1. Click on the plus(+) sign of the right side to add Transfer.
See the image:
2. You can simply select your phone number in the first field. i have selected 19073137703

Example call flow with Transfer:

Watch the video: