Manage Application(CallFlow)

After creating a call flow you need to save that.
1. First add any name then click on "Save" button.

If you have already created call flow, then you can easily open that.
1. First go to Auto Attendant->Application(Call Flow). Then click on "View IVR"

2. Now, select any call flow what you want to open and ten click on submit.

If you have already created call flow, then you can easily delete that.
1. First go to Auto Attendant->Application(Call Flow). Then open a call flow and click on "Delete".

2. Now, a pop-up box will appear. Click on "Yes" to confirm delete.

If you want to clone any control then you can do it easily with just a click.
1. First go to Auto Attendant->Application(Call Flow). Then just click on the clone icon. For example i'm going to clone "Time Condition" control

2. Now, You will see the clone copy of that control.

If you want to create or manage Extension, you can do that easily.
1. First go to Auto Attendant->Extension. If you want to create new Extension then click on the plus(+) of the bottom left. And if you want to manage previous Extension then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find some fields.

3. In the Extension field, you have to use a number as a Extension. For example i'm using 205
4. You can use any name in Full Name field. For example i'm using "Agent One".
5. In Voicemail Forwarding Email field, you have to use an email where voice mail will be send.
6. You have to use a password in Voicemail Password field for VoiceMail.
7. In Caller ID field, you have to select a phone number.
8. You can use any user name what you want in User Name field.
9. In Password field, you have to add a password.
10.Now click on "Submit" to create new Extension or update previous Extension.

If you want to block any number, you can do that easily.
1. First go to Auto Attendant->Blocked Numbers. If you want to add new number into the block list, then click on the plus(+) of the bottom left. And if you want to edit previous blocked number then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find a field.

3. In the Phone Number field, you have to add a number which you want to block. For example i'm using 199999999888
4. Then click on "Submit" button.

Speed dial is a function which allowing the user to place a call by pressing a reduced number of keys. If you want to make or manage Speed Dial, then you can do that easily.
1. First go to Auto Attendant->Speed Dial. If you want to make new one, then click on the plus(+) of the bottom left. And if you want to edit previous one then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find some fields.

3. In the Dial Code field, you have to add a small number which you want to as a speed dial. For example i'm using 01
4. You have to add the Destination Number in the Destination Number field. For example i'm using 1999999876
5. Now you need to add Description of the speed dial in Description field.
5. Then click on "Submit" button.
Now, You need to dial 01# to make a call to 1999999876.

A softphone is a software program for making phone calls through PBX using a computer or smartphone, rather than using hardware. A softphone is designed to behave like a traditional telephone, with a display panel and buttons for the user to control like a standard phone interface.
1. First go to www.counterpath.com/x-lite and downloat X-Lite.
2. After download install it and open. You must need to have a Extension for register SIP client.

3. Now go to Softphone->Account Setting. You will see some fields.


4. In "Account Name" field you have to add your Extension number. For example i'm using 201
5. You have to add User Name of your Extension into "User name" field.
6. In "Domain" field, you have to add "sip.ezcalls.com".
7. You have to add password of your Extension into "Password" field.
8. In "Display name" field, you have to add your Extension number.
9. You have to use user name of your Extension into "Authorization name" field.
10. After complete everything like the image, you need to click on "OK" button.
Watch the video: