Greeting/Prompt control "Plays" the text to caller as audio message in IVR Call Flow diagram. For this message you can either enter text or select it from list box if you have uploaded a prompt from Prompt Menu->Audio.
Follow these step to add Greeting/Prompt control
1. You can add Greeting/Prompt with just a click on the plus(+) sign of the right side.
See the image:
2.In "Text to Speech" option, you can write any text to play it. In "Record" option, you can record voice to play. And in "Upload" option, you can upload any audio file to play. You can also select previous audio record or uploaded file from "Record" and "Upload" option to use.
See the image:

If you want to add text, then you can use text to speech.

If you want to add recording, then you can use Record.

If you want to upload file, then you can use Upload.

Now, click on "Browse..." to select your audio file. Then click on "Upload" to upload that file.
Follow these step to make a full IVR call flow by using Greeting/Prompt control:
1. Add Simple Prompt control and write text
2. Link it with other control.

Watch the video:

IVR Menu is an control to add a "Menu" based on keys from (0-9,.,#,*) to IVR Call Flow. This menu is added to perform any action based on caller keypad input. Caller should press any key from the available menu keys.
Follow these to add IVR Menu:
1. Click on the plus(+) sign of the right side to add IVR Menu.
See the image:
2. You can add text which will be converted to voice or you can add audio file as a prompt message to tell caller about the keys to press for a specific action..

If you want to add text, then you can use Text to Speech.

If you want to add recording, then you can use Record.

If you want to upload file, then you can use Upload.

3. Set the key that you want.

4. You can increase more key by clicking on the plus(+) sign and remove by clicking on the minus(-) sign. Then just write the key like 1,2,3... etc what you want.

Example call flow with IVR Menu:

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Forward control "Forward" the current call to any phone number.
Follow these to add Forward:
1. Click on the plus(+) sign of the right side to add Forward.
See the image:
2. You can simply enter phone number in the first field. Example: 19999999999

Example call flow with Forward:

Watch the video:

Transfer control transfer call to extension number within PBX such as to other employee or to operator even if they are at different locations. You can create extension from Auto Attendant->Extensions menu”. Connect softphone to make and receive calls. Read How To Register SIP Client
Follow these to add Transfer:
1. Click on the plus(+) sign of the right side to add Transfer.
See the image:

2. Now you can select the Extension from variable list or simply enter it.
Example call flow with Transfer:

Know more about Transfer:
Blind Transfer
Attended Transfer
3-Way calling Watch the video:

Time Condition control is that thing which allow to make different action in different time
Follow these to add Time Condition:
1. Click on the plus(+) sign of the right side to add Time Condition.
See the image:

2. Now you can add different time to make different action.
3. You can add more time by clicking on the plus(+) sign of the left side.
You can follow these step to make a call flow with Time Condition:
1. First add a Time Condition control.
2. Link it with Start control.

3. You can set multiple time by clicking on the plus(+) sign at the right side of Time Condition control to take multiple action.
4. You can also remove time by clicking on the minus sign(-).
5. Link each time condition to by connecting the circle of the right side of each time with another control like IVR Menu,forward, transfer, exit etc.
6. Remmember to add exit control at the end of the call flow.

In this call flow if someone call Monday to Friday at 6am-8:59am, then the caller will hear a message "Please try again after sometime. Thank you." If caller call Monday to Friday at 9am-5pm, then caller will forward to 19999999999. At the last they will exit.
Watch the video:

Voicemail is a mailbox in which callers may leave voice messages which are then immediately sent to specified email address. You can also hear recorded Voicemail from connected sip client/phone by dialing feature code *97. Whenever you create an extension, it creates Voicemail for that extension too.
Follow these step to add Voicemail control:
1. Add the Voicemail control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just select your Extension number. For example, i'm using extension 201.

Example call flow with Voicemail:

Watch the video:

Conference control allows calling party to speak to several call participants at the same time. You can set pin number in conference control. Once you link any phone number to this flow like we do for all flow, PBX will ask you to enter pin number that you entered. If both match it will join you to conference. Now when second caller calls in, it will do the same for him too and both can talk, same for third and forth caller etc. But pin number is important to be connected.
Follow these step to add Conference control:
1. Add the Conference control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just simply add your pin number.
Example call flow with Conference:

Watch the video:

CallerID Routing is that control which will help you to add multiple action for different caller id. You can call multiple caller id there and if call comes from any of these numbers it will run call flow accordingly. For example for caller id 19999999999 you can play one prompt/greeting and for caller id 18888888888 you can play different prompt/greeting. it also works with starting digits too for example if you put 917 it will route call if number starts with 917.
Follow these step to add CallerID control:
1. Add the CallerID Routing control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just simply add caller id.

3. You can add multiple caller id by clicking on the plus(+) sign of the right side of the control and you can remove by clicking on minus(-) sign.
Example call flow with CallerID Routing:

Watch the video:

You can easily use Queue in your call flow.
Follow these step to add Queue control:
1. Add the Queue control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Now just select Queue from list.

Example call flow with Queue:

Watch the video:

Recording control allows phone calls to be recorded. Recorded files are sent to a predefined email address after the termination of each call.
Follow these step to add Recording control:
1. Add the Recording control by clicking on the plus(+) sign of the right side of thr control.
See the image:
2. Add your email address where you want to send the recording files.
3. Now, if you want you can connect it with transfer control to record the call.

Example call flow with Recording:

Watch the video:

After creating a call flow you need to save that.
1. First add any name then click on "Save" button.

If you have already created call flow, then you can easily open that.
1. First go to Auto Attendant->Application(Call Flow). Then click on "View IVR"

2. Now, select any call flow what you want to open and ten click on submit.

If you have already created call flow, then you can easily delete that.
1. First go to Auto Attendant->Application(Call Flow). Then open a call flow and click on "Delete".

2. Now, a pop-up box will appear. Click on "Yes" to confirm delete.

If you want to clone any control then you can do it easily with just a click.
1. First go to Auto Attendant->Application(Call Flow). Then just click on the clone icon. For example i'm going to clone "Time Condition" control

2. Now, You will see the clone copy of that control.

If you want to create or manage Extension, you can do that easily.
1. First go to Auto Attendant->Extension. If you want to create new Extension then click on the plus(+) of the bottom left. And if you want to manage previous Extension then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find some fields.

3. In the Extension field, you have to use a number as a Extension. For example i'm using 205
4. You can use any name in Full Name field. For example i'm using "Agent One".
5. In Voicemail Forwarding Email field, you have to use an email where voice mail will be send.
6. You have to use a password in Voicemail Password field for VoiceMail.
7. In Caller ID field, you have to select a phone number.
8. You can use any user name what you want in User Name field.
9. In Password field, you have to add a password.
10.Now click on "Submit" to create new Extension or update previous Extension.

If you want to block any number, you can do that easily.
1. First go to Auto Attendant->Blocked Numbers. If you want to add new number into the block list, then click on the plus(+) of the bottom left. And if you want to edit previous blocked number then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find a field.

3. In the Phone Number field, you have to add a number which you want to block. For example i'm using 199999999888
4. Then click on "Submit" button.

Speed dial is a function which allowing the user to place a call by pressing a reduced number of keys. If you want to make or manage Speed Dial, then you can do that easily.
1. First go to Auto Attendant->Speed Dial. If you want to make new one, then click on the plus(+) of the bottom left. And if you want to edit previous one then just click on the edit icon. See the image to clearly understand.

2. After click on plus(+) or edit icon, you will see a box where you will find some fields.

3. In the Dial Code field, you have to add a small number which you want to as a speed dial. For example i'm using 01
4. You have to add the Destination Number in the Destination Number field. For example i'm using 1999999876
5. Now you need to add Description of the speed dial in Description field.
5. Then click on "Submit" button.
Now, You need to dial 01# to make a call to 1999999876.

A softphone is a software program for making phone calls through PBX using a computer or smartphone, rather than using hardware. A softphone is designed to behave like a traditional telephone, with a display panel and buttons for the user to control like a standard phone interface.
1. First go to www.counterpath.com/x-lite and downloat X-Lite.
2. After download install it and open. You must need to have a Extension for register SIP client.

3. Now go to Softphone->Account Setting. You will see some fields.


4. In "Account Name" field you have to add your Extension number. For example i'm using 201
5. You have to add User Name of your Extension into "User name" field.
6. In "Domain" field, you have to add "sip.ezcalls.com".
7. You have to add password of your Extension into "Password" field.
8. In "Display name" field, you have to add your Extension number.
9. You have to use user name of your Extension into "Authorization name" field.
10. After complete everything like the image, you need to click on "OK" button.
Watch the video:

You can easily Buy Number from numbers menu.

Buy Numbers

1. You have to go to "Numbers->Buy Numbers" to buy new numbers.
2. Now, you can select "Local Number" or "Toll Free Number" what you want.
Local Number
Fill the form with your country, state, location etc. Then click on "Search" button to see the number list. Then you can click on the "Buy Now" button to buy that number.

Toll Free Number
You can also use "Toll Free Number". In this section just select your country and Prefix. Then click on "Search" button to see the numbers list. Then you can click on the "Buy Now" button to buy that number.


Watch the video:

You can easily see your numbers list. You can also manage them.
1. First go to "Numbers->Your Numbers" to see your all numbers.
2. Now, you can easily manage your numbers from here.
3. You can select call flow from here to link with a number.

4. After select call flow, click on "Submit" button.

You can easily send SMS.
1. You have to go to SMS menu to send sms.
2. Now, you can send new SMS by clicking on "Send SMS" button which is at the bottom.


3. At the last click on "Submit" button.

You can check your SMS from "Received SMS" menu.
1. You have to go to "SMS" menu to see recived sms.
2. Now, you can send Reply SMS by clicking on "Reply SMS" button which is at the bottom.


3. At the last click on "Submit" button.

If you want to setup simple IVR-Interactive Voice Response, then follow these instruction.

  1. Open new account or login if you already have account with us.
  2. Add funds to your account.
  3. Buy new phone number or contact us to port/forward your existing number to us. Know More About Numbers
  4. Create Application (Call Flow). How To Use All Controls To Make Call Flow
    Below is simple call flow that will just play prompt "Thank you for calling customer service".

  5. Link Call Flow with phone number. How To Link Phone Number

You are done. Now whenever someone will call your phone number it will be transferred to extension 201